frequently asked questions

Products

I only use 100% cotton and 100% acrylic yarn, so all materials are vegan-friendly. 

All earrings are made with sterling silver. If you experience any adverse effects, or would like to order a different metal, please let me know.

Send me an email and I’ll see what I can do! If it’s something simple like a colour swap, I’ll let you know if I have the colours in stock. If you want an item I don’t make, please shoot me an email. I’m always looking to expand my stock 😊

I think this article says it best! Please be kind to your local crafters ♥ We’re not factories, and everything we make is made with love. 

Purchases

Currently, I offer direct bank transfer and credit or debit cards via Stripe.

I also accept cash on delivery for local sales only. Please only choose this option if you can meet in BN41; a day and time will be agreed upon via email after you place your order.

All prices on our website are in Pounds Sterling. When placing an order for delivery outside of the UK, you will be charged in Pounds Sterling, and your credit card company or bank will convert the amount into your local currency.

Yes, I now have a limited selection on Etsy. The prices are slightly more expensive to account for fees, but I know some people would rather shop on Etsy! 

Click here to view my shop. 

Shipping

Most items are made to order,  and will be shipped within 3 business days of placing your order. If there is a delay due to extenuating circumstances, I will keep you updated.

For UK orders:

All items are posted via Royal Mail. There are currently three options:

  1. Royal Mail 1st Class, 1-2 business days
  2. Royal Mail 2nd Class, 2-3 business days
  3. Local pickup, BN41 only; time will be negotiated via email based on availability of both parties

For EU orders:

All items are posted via Royal Mail International Standard, which can take 3-5 business days.

For all other international orders:

All items are posted via Royal Mail International Standard, which can take 6-7 business days.

Yes! I use 100% recyclable postal boxes made from a minimum of 75% recycled fibres.

I will try my best to fit your order into a large letter box, but if it’s too large, it will go in a small parcel box. 

After you’ve received your item

If it’s been within 14 days of purchase and still in its original condition, I’m more than happy to issue a refund. You will just have to arrange for return shipping. Click here for more info.

As a small business owner, you guys mean the world to me! If you love my products, I’d be so happy if you told your friends or shared on social media. If you take a photo of yourself using/wearing my products, I’ll even share it (with your permission).

You guys are awesome, and thank you so much for your support ♥

Website

Shoot me an email and I’ll delete your account for you – no questions asked.

Oh no! Please contact me and I’ll sort it out ASAP.

other

I’m very receptive and open, so please contact me. I’m happy to answer any questions, address any concerns, and listen to any suggestions. I’m a one-woman small business so I have a lot to learn!

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